Job Description:
The Pre-Engineered Field Technician is to deliver quality products and services which meet or exceed customer and industry standards, and to achieve customer satisfaction through a unified commitment to job competency and unsurpassed service.
Essential Job Functions:
- Perform routine maintenance, inspection and emergency service of wet – and dry – chemical fire extinguishing systems and hand-portable extinguishers, including completion of associated inspection reports and certification paperwork
- Learn and be proficient in NFPA Standards (10, 17, 17a, 96, 101 and 1962)
- Test backup batteries, to ensure proper functioning and to diagnose malfunctions
- Perform fire demonstrations at customer facilities
- Sell additional services and equipment to customers
- Keep informed of new products and developments
- Attend in-house training sessions and manufacturers’ training as assigned and/or required, and maintain current certification (i.e. Ansul, Amerex, Kiddie Fire Systems, Pyrochem, Range Guard, and Badger)
- Accurately compete and return all field paperwork on time, including calling in times worked daily
- Be available for off-hour emergency service calls and the on-call schedule assigned
- Report all accidents, mishaps and/or customer complaints immediately
- Keep company issued vehicle clean, neat, and organized. Return unused parts and equipment to the warehouse upon completion of job
- Work cooperatively with other departments within the company and with fellow coworkers
- Interface with customers to explain work to be performed, answer their questions and address their concerns in a knowledgeable and respectful manner
- Provide accurate and complete information on reports and quotes
- Manage time including time on the job as well as time on road to job sites
- Know how to read blueprints and use same in field
- Become certified within the state and complete NAFED and ICC certification in those disciplines core to the position
- Return all tools, equipment and unused products and materials along with the appropriate paperwork to the warehouse/shed upon the completion of the job
Skills, Knowledge and Abilities:
- Ability to work independently with limited supervision
- Demonstrate integrity, honesty
- Mechanical skills and aptitude
- Proficient in basic computer skills
- Demonstrate problem-solving skills
- Strong communication skills (written and verbal). Able to interact with all levels being served
- Represent the company in a professional, credible manner in speech, written communications and appearance
- Able to adapt behavior to different people and situations. Be flexible by adjusting interpersonal approaches appropriate to the manager/employee
Experience/Education:
- Required: High School Diploma or Equivalent
- Required: Valid Driver’s License and clean driving record
- Preferred: Advanced Technical School Training
- Preferred Certification: NFPA, NaFED, ICC (International Code Course)
- Preferred: 1-3 years related experience, experience filling fire extinguishers
Physical Demands/Working Conditions:
- Regular and Timely Attendance
- Must be able to stand for long periods of time (up to 4 hours) without a break
- Position requires bending, twisting, stooping, climbing
- Must be able to lift 50 pounds frequently and up to 100 pounds occasionally
- Position requires pushing and pulling up to 25 pounds frequently and 40 pounds occasionally
- May be exposed to temperature changes, heights, small spaces including confined spaces
- Ability to distinguish colors and use hands for repetitive fine manipulation frequently
- Must pass initial and random substance abuse tests