Job Description:

The Sprinkler Service Technician – Entry Level is an entry level position that is responsible for assisting with performing routine inspections, service and maintenance of fire sprinkler/standpipe systems and related equipment. On the job and classroom training programs provided to develop and promote field service technicians into licensed professionals.

Essential Job Functions:

Under the guidance of a Lead Technician, day to day duties will entail developing the following skills and procedures:

  • Arrive at customers location ready to work at the scheduled time
  • Interface with customers to explain work to be performed, address any questions or concerns in a knowledgeable and respectful manner
  • Use iPad software to close out jobs and inspections (i.e. Accurately complete digital inspection forms, material entry, time recording)
  • Provide accurate and necessary information on reports and deficiency forms
  • Attend in-house safety training sessions and manufacturers’ training as assigned and/or required
  • Perform a wet system inspection; perform the main drain test, identify and test flow switches, tampers, water motor alarms, antifreeze loops, and perform a proper walkthrough inspection
  • Perform a dry sprinkler inspection, including; properly trip test dry valve, identify/test/reset QOD’s and air maintenance device, identify auxiliary drains, clean/reset dry valves, identify low air pressure switches, properly put system in service and identify correct types of air compressors
  • Perform pre-action/deluge inspections including; properly identifying and disabling the systems, testing and resetting, identify mechanical, electrical op and auxiliary shutdown and properly put system in service
  • Correctly identify and inspect standpipe including; identify class of standpipe and hose cabinet, properly test hose valves, test pressure relief, inspect and re-rack hose
  • Conduct a fire pump test including; properly identify pump types, calculate actual flow GPM/hoses, use pitot, multimeter, tachometer, have knowledge of pump controller and the ability to graph pump curve
  • Properly identify and test fire hydrants
  • Become familiar with and learn NFPA 25 (sprinkler inspection code) and to troubleshoot wet systems, dry systems, pre-action systems and fire pumps
  • Learn to properly and safely operate Rigid 300 machine (to thread and groove pipe) along with other power equipment
  • Learn to identify proper head spacing
  • Report all accidents, mishaps and/or customer complaints immediately
  • Keep informed of new products and developments

Skills, Knowledge and Abilities:

  • Ability to work independently with limited supervision
  • Demonstrate integrity, honesty
  • Mechanical skills and aptitude
  • Proficient in basic computer skills
  • Demonstrate problem-solving skills
  • Strong communication skills (written and verbal). Able to interact with all levels being served
  • Represent the company in a professional, credible manner in speech, written communications and appearance
  • Able to adapt behavior to different people and situations. Be flexible by adjusting interpersonal approaches appropriate to the manager/employee


  • Required: High School Diploma or Equivalent
  • Required: Valid Driver’s License and clean driving record
  • Advanced Technical School training a plus

Physical Demands/Working Conditions:

  • Regular and Timely Attendance
  • Must be able to stand for long periods of time (up to 4 hours) without a break
  • Position requires bending, twisting, stooping, climbing
  • Must be able to lift 50 pounds frequently and up to 100 pounds occasionally
  • Position requires pushing and pulling up to 25 pounds frequently and 40 pounds occasionally
  • May be exposed to temperature changes, heights, small spaces including confined spaces
  • Ability to distinguish colors and use hands for repetitive fine manipulation frequently
  • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
  • Must pass initial and random substance abuse tests